Shipping & Returns

Thank you for shopping with www.alvincooley.com. Below is our shipping and returns policy to ensure clarity and confidence in every order.

Shipping Policy

1. Processing Time
All artwork is processed and packaged within [1–3 business days] after the order is received. Custom or commissioned pieces may require additional time — this will be communicated during checkout or via email.

2. Shipping Methods & Delivery Time
We ship via trusted carriers such as [e.g., UPS, FedEx, DHL, or local postal service]. Estimated delivery times:

• Domestic Shipping: [e.g., 3–7 business days]

• International Shipping: [e.g., 7–21 business days depending on location]

3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method. Free shipping may be available on select items or orders over a certain amount.

4. Tracking Information
Once your order is shipped, you will receive a tracking number via email.

5. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We may ask for photos of the damage and will assist with replacements or claims.

Returns & Exchanges Policy

1. Returns
Due to the nature of artwork, we generally do not accept returns unless the item arrives damaged or is significantly different from what was described.

2. Damaged or Incorrect Items
If your artwork arrives damaged or incorrect, please contact us within 7 days of receiving the item. We will offer a replacement or full refund depending on the situation.

3. Eligibility for Return

• Item must be unused and in its original packaging.

• Custom-made or commissioned pieces are non-returnable.

4. Return Shipping
If a return is approved, you will be responsible for the return shipping costs unless the item was defective or incorrect.

5. Refunds
Once we receive and inspect the returned item, we will notify you and process the refund within 5–10 business days to your original payment method.